Solution & Interoperability Test Lab Application Notes

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These Application Notes describe the configuration steps required for the Verint Ultra call recorder to successfully interoperate with Avaya Communication Manager and Avaya Application Enablement Services (AES) using Device Media and Call Control (DMCC) as well as Telephony Service Application Programmer Interface (TSAPI).
Ultra uses TSAPI to extract Computer Telephony Integration (CTI) call event information and DMCC to retrieve the audio. Ultra uses TSAPI to invoke the Avaya Communication Manager single step conference method in order to bring the audio to the DMCC softphone stations.
The compliance test configuration consisted of an All In One (AIO) server and a Voice Acquisition Machine (VAM) server, both running Verint Ultra. The AIO server stores the recordings, the database and connects to the AES via TSAPI. The VAM connects to the AES via DMCC and receives media streams. Ultra is able to record media in both encrypted and unencrypted formats, however only unencrypted media was used in the compliance testing.

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